Warranty

This warranty applies to all Tiger Cycles purchased through an authorised dealer from the 1st Junw 2018. For bikes purchased before this date please refer to your manual.
All Tiger Cycles include a Limited 1 Year Warranty on the frame and rigid forks for the original owner. This means that if there is a manufacturing defect that causes the frame or forks to fail, we will repair or replace the relevant part free of charge, for 1 year from the date of purchase.  On top of this, we also cover all other components on the bike for 1 year unless the manufacturer states otherwise.

Our Limited Warranty includes free replacement of the frame and rigid forks of all Tiger Cycles for 1 year from purchase for the original owner.

Our Warranty is non-transferable.

On top of this, we also cover all other components on the bike for 1 year unless the manufacturer states otherwise.  

It’s important to understand that all parts of a bike are subject to “wear and tear”, frames and forks included. This is where a component has simply done what was expected of it and has worn out or failed through general use of the part. This will include, but is not limited to, parts such as chains, cassettes, brake pads, bearings and tyres, which are commonly subject to wear and tear more than other parts. Your warranty will be also be void if the bike is modified or altered in a way that affects the geometry of the bike and/or puts unnecessary stress on the bike.

  • Paintwork – from the date of purchase this has a 1 year guarantee. This covers manufacturing defects and excludes any scuffs, scratches, cable-rub, sunlight damage or “chain slap”.
  • Damage or failure caused by misuse, lack of or improper servicing and/or care – looking after your bike is important. This includes keeping it clean, well serviced and using it for what it is intended for. If you push a bike past what it was designed to do then you are more likely to cause harm to the bike and disqualify your Warranty rights.
  • Improper assembly – The bike should be assembled and checked by an experienced bicycle mechanic.
  • Wear and Tear – As detailed above.
  • Corrosion – Where a part or component has been exposed to the elements or any chemical that could cause damage to the finish or base material.
  • Labour charges for part replacement – Tiger Cycles will not be liable for any labour costs associated with replacement of warrantied parts.nt or changeover
  • Any non-original parts or accessories

A manufacturing defect is where a component fails or shows a sign of failure due to poor manufacturing from the factory.

Any modification to the original design or specification of the bicycle will void the Warranty on all parts and components of the bicycle.  This includes but is not limited to the addition of any assistive motor or battery or modification or change of drivetrain.

Your Warranty will also be void if you modified or alter your bike in a way that affects its geometry or puts unnecessary stress on the structure of it.

Use of the bike for any commercial purpose including, but not limited to:

  • Cycle hire
  • Couriering or delivery
  • Cycle training

If you find yourself needing to make a claim on your guarantee, then please take your bike to the original place of purchase along with proof of purchase.

As part of our Limited Warranty, we will replace the frame/fork with a model that is like for like.  

Please note: due to models changing over time, component compatibility, design, colour and geometry may vary. We cannot guarantee that an identical replacement part will be available, therefore we reserve the right to replace with the nearest equivalent part.

Important: This guarantee applies only to cycles used under normal riding conditions. The components specified on all terrain cycles are guaranteed for normal off-road use. However, no cycles sold by Tiger Cycles are guaranteed to withstand stunt riding, jumping, trials riding, misuse, accidents, lack of maintenance, abuse, use in competition or commercial use (e.g. hire). This guarantee does not affect your statutory rights. Suitable terrain City and Trekking bikes are designed only for use on roads, cycle paths and smooth trail paths. Young adult bikes are designed only for riders who weigh less than 40kg (6st 4lbs) to use on roads, cycle paths & smooth trail paths Mountain style bikes are designed for on road and moderate off road use only. They are not intended for extreme off-road conditions, severe downhill riding or for jumping and stunt riding. Racing bikes are designed for use on roads and other smooth tarmac surfaces only. BMX bikes are designed for use on roads, smooth tracks, and ramps.